Shipping Policy
Shipping Policy
Thank you for visiting and shopping with us.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped on Sundays or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. In case of a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| S.No | Weight Slab | Rate |
|---|---|---|
| 1 | Up to 1 Kg | Rs. 100 |
| 2 | Up to 3 Kg | Rs. 175 |
| 3 | Up to 5 Kg | Rs. 250 |
| 4 | Up to 10 Kg | Rs. 375 |
| 5 | Up to 15 Kg | Rs. 500 |
| 6 | Up to 20 Kg | Rs. 625 |
| 7 | Up to 25 Kg | Rs. 750 |
| 8 | Up to 30 Kg | Rs. 875 |
Free shipping on orders of PKR 3,000 or more.
Overnight delivery may be available for selected delivery locations.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email or SMS with your tracking information once your order has been dispatched. Tracking details may take up to 24 hours to become active.
Damages
We are not liable for products damaged or lost during shipping. If you receive a damaged order, please contact the shipping carrier and our customer support team immediately. Retain all packaging materials and damaged items before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every effort to verify shipping addresses provided during checkout. If an address cannot be verified, we may contact the customer for correction. If we are unable to obtain a valid address, the order may be canceled and refunded.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Missing or Stolen Shipments
If your order is marked as delivered but you have not received it, please contact our customer support team as soon as possible through the contact details provided on our website.
We will initiate an investigation with the shipping carrier. Depending on the outcome of the investigation, a replacement or refund may be issued. Please allow up to 21 days for the investigation process to be completed.
